This covers personal data you give us through our website, the contact form or email.
What we collect
When you send the contact form we collect your name, work email, company, optional role and timeline, your message, the page you sent it from, the referring page and campaign parameters, and the country derived from your connection.
Why we use it
To reply to you and prepare for any conversation you ask for. We do not sell your data or add you to marketing lists without asking.
Where it is processed
Enquiries pass through our workflow automation system and are stored in an enquiries table that only our team can access. Data may be processed in the United Kingdom, the European Economic Area and South Africa, with safeguards appropriate to each transfer.
How long we keep it
Up to 24 months after our last contact with you, unless we enter into a contract, in which case our client records policy applies.
The help assistant
When you ask the assistant a question, it processes your question, the page you asked from and the conversation to answer from our published content, and we can review conversations to improve our answers. Please do not enter personal or confidential details in the chat. Use the contact form or email for anything about you.
Your rights
Under UK GDPR and POPIA you can ask to access, correct or delete your personal data, object to processing, or withdraw consent at any time. Email info@theknowledgeelephant.com and we will respond within one month. You can also complain to the UK Information Commissioner's Office or South Africa's Information Regulator.
Full details: privacy notice.